FREE · TAUGHT BY JAN DIAGALA

Dealing with Difficult Clients & when Saying NO is OK

Difficult Client? Take Back Control of the Conversation What do you do when a client becomes angry, demanding or simply won't listen? Learn how to calm difficult situations, communicate with confidence and turn confrontation into constructive conversation. You'll also explore one of the hardest skills in client management: knowing when to keep working towards a solution and when it's time to confidently say no.